Corporate Resource Alliance

Problem Solving for Small Business
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      Small Business Leadership

 

 

 

 

 
  • Assisting CEOs in the management of operations, including the mission statement, goals, and management of diverse staff.

  • Providing Professional Development Training and Strategic Planning services to businesses and associations.

  • Providing multiple lines of services, included tailored courses in customer service, performance reviews, and leadership.

  • Developing and implementing strategic plans to achieve goals and address specific problems identified in situational appraisal.

  • Developing cohesive management teams by providing effective leadership and communication techniques.

  • Initiating marketing and retention programs that resulted in significant sales improvement, enhanced customer service processes, and employee retention.

  • Developing and maintain financial statements and budgets.

  • Providing individual counseling to executives, including working through the grievance process and problem solving of critical situations with labor unions.
  • Conducting powerful speeches in the art of developing leaders through communication and service.

 

 

 

 

 

 

 

 

          Corporate Leadership

 

 

 

 

Provided Leadership and guidance to franchisees.

Elevated performance in Sales, Marketing and Operational Management.

Performed Financial Analysis to ensure targeted levels of profitability and margins were met.

Accomplished exemplary performance in Customer Relations.

Assessed employee performance and ensured that training needs were met through planning and resource allocation.

 

Operational Management

  • Provided strategic planning for multiple lines of business and corresponding support.

  • Set goals and performance objectives; tracked results.

  • Developed and implemented annual and quarterly plans that incorporated aggressive marketing techniques, exceeded customer expectations, and maintained critical franchisee relations; Plans were adjusted to ensure goals were met.

  • Maintained and monitored regional multi-million dollar budget and disbursements.
  • Developed and implemented training programs to meet performance goals.

 

Resource Management

  • Motivated eighty managers and their staff for performance and professional development.

  • Used effective leadership styles for the management of all operational staff.

  • Ensured accountability in all key areas, including service reliability, cost efficiency, safety and customer satisfaction.

  • Monitored quality of implementation and effectiveness through monthly tracking and motivational performance reviews.

  • Hired and developed a large staff from management to staff in multiple areas of responsibilities.

  • Consistently represented and held everyone accountable for exemplary customer service through open communication, employee participation, performance management, and professional development.


 

 

 

 

          Community Leadership

 

 

 

 

 

United Way, Chairman, Young Leaders Society

Greater Vancouver Chamber of Commerce

Chairman, Marketing and Membership Development Committee

Chairman, East Chamber Development Council

Oregon Association of Minority Entrepreneurs

Director, the Quinn Driscoll Foundation

 

 

 

 

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          Our Leadership

 

 

Ralph Stevens, Founder and Director

 

Twenty years of progressively responsible experience in management, including supervising, developing, and conducting performance reviews of direct reports including twelve years in a senior management capacity.

 

Twelve years experience working with retail operations; used proper communication techniques to motivate, coach and development retail management teams and employees to exceptional performance in customer and employee development.

 

Twelve years experience in helping retail operations in business development for the sale of products and services to retail customers.

 

Twelve years experience in leading a team in developing goals, objectives, action plans and supporting their implementation.

 

Selective Achievements

 

Ø  Awarded Executive of the Year on five occasions for exceeding objectives and overall performance in Customer Service, Training and Marketing.

Ø  Number one national ranking in Customer Relations in eleven of twelve years. Performances lead company in customer retention and used to attract new customers.

Ø  Generated up to 14% increase in net profit with creative new marketing strategies and effective implementation.

Ø  Created structure that significantly improved communications between dealers, increased morale at retail outlets and provided a more strategic and unified marketing approach. These programs were implemented nation-wide.  

Ø  Recognized by corporate for excelling in the development of franchisee relations.

 

David Kennelly, Senior Partner

 

With 25 years of banking experience, he has significant knowledge in many different industries: manufacturing, retail, service, auto dealerships, internet providers, agriculture, commercial and residential construction/development to name just a few.

 

The spectrum includes: start-ups to mature businesses, asset based lending to private client, and capital intensive manufacturing to low cost service concerns. He has had direct responsibility for managing business groups with annual budgets of $10 million+, employees of up to 160+, production, sales, operations and collections. He won his employer’s Excel Award for his involvement in the design and implementation of a multi-million dollar, corporate-wide, technology project.

David is a skilled negotiator, whether it be collections or vendor contracts or consulting on behalf of clients on debt restructuring with their lenders. In addition, he has been involved in multiple business acquisitions providing due diligence and purchase negotiations.